Technical Support

Here you will find solutions to most technical difficulties.

Still have a problem? E-mail Tech Support. Phone support is available at (503) 399-3205.

Tech support is also available onsite free of charge within the Salem-Keizer area.  A parent or guardian must be present during technical support visits to a student's home. Onsite technical support visits are by appointment only.

Apex Learning/Boxermath students may also contact Boxermath technical support at techsupport@boxermath.com.

STARS students can reach STARS technical support at 866.243.7460.

Sign In

User Name

Your user name to log in to SK Online courses is your first and last names put together in one word, with no spaces and no capital letters. Example:  Joe Garcia's user name would be joegarcia.

Password

You must type your password exactly as you did when you chose it during the registration process. You should have received a reminder of your user name and password in an e-mail sent from Registrar@skoclass.org shortly before classes started. Some e-mail providers, including Yahoo and Hotmail, misinterpret e-mails from skoclass.org as unwanted spam. If you did not receive your user name and password information, please check your Junk Mail (in Hotmail) or Bulk (in Yahoo) folder, and then configure your e-mail account to deliver messages from skoclass.org to your Inbox. Here's how:

In Hotmail

  1. Go to the Options page in your Hotmail account.
  2. On the left side of the page, click Mail , and then click Junk E-Mail Protection .
  3. Click Safe List .
  4. Type an address or domain (a domain is the part of an e-mail address that follows the @ sign) from which you always want to receive messages, and then click Add.

In Yahoo

  1. Go to your Yahoo! Mail page and click the Mail Options link in the upper-right corner of the page. The Mail Options page appears.

  2. Under the Spam topic on the Mail Options page, click the Filters link. The Filters page appears.

  3. Click the Add button on the Filters page. The Add Message Filter page appears. This is where you define the filter that will allow e-mail from skoclass.org to be delivered to your Inbox.

  4. Supply a unique name for the new filter in the Filter Name box, such as "SK Online." If you don't enter a name, Yahoo! Mail automatically creates a name for the filter when it adds it to your filter list.

  5. Define the condition or conditions for the filter's rule. It should read: From header contains skoclass.org

  6. From the Move the message to pull-down list, choose Inbox.

  7. Click the Add Filter button to save the filter. The new filter appears in the list of filters on your Filters page and the total number of filters increases by one.

  8. For more detailed instructions, visit the Yahoo Filtering Mail tutorial.

To Begin Your Course

Click on the Course Home button after you have signed in and selected your class. Boxermath ( www.boxermath.com ) and STARS ( www.novelstars.com ) courses will open in new browser windows so you may have to allow pop-ups if you normally block pop-ups. 

Change Your Password

To change your password, sign in to one of your courses. Scroll down to the bottom of the screen and click on the "key" icon. Type in your NEW password into the box marked "Account Password." To confirm, re-type it again in the box marked "Retype Password." Typing it twice ensures that you do not accidentally mis-spell your password. IMPORTANT:  You must scroll to the bottom of the screen and click Submit for your password to take effect. If you do not, your password will not be changed.

Apex Learning/BoxerMath and STARS Courses

Sign In

Your user id and password for Apex Learning/Boxer Math and/or STARS is initially the same as your user id and password for SK Online. However, changing your password following the above directions changes your password in SK Online ONLY, not in Boxer Math or STARS.

Your Boxermath ( www.boxermath.com ) and STARS ( www.novelstars.com ) will open in new browser windows so you may have to allow pop-ups if you normally block pop-ups. 

Troubleshooting

If you are using Internet Explorer 6.0 or later, it no longer comes with Java Virtual Machine, which is necessary to use BoxerMath. Download JavaVM here.

Apex Learning/Boxermath technical support: techsupport@boxermath.com.

STARS phone support, call 866.243.7460.

Runtime Errors


If you get a runtime error message, try this:

In Internet Explorer, click on TOOLS, then select INTERNET OPTIONS
Click on the ADVANCED TAB at the top.
Under the heading BROWSING, make sure there is a check mark beside DISABLE SCRIPT DEBUGGING.
If there is no check mark, click on the empty box to select it.
Click APPLY
Click OKAY
Close out and restart Internet Explorer and the runtime error should no longer be visible.

Cookies

A Cookie is:

A very small text file placed on your hard drive by a Web Page server. It is essentially your identification card, and cannot be executed as code or deliver viruses. It is uniquely yours and can only be read by the server that gave it to you.

A Cookie's Purpose is:

To tell the server that you returned to that Web page.

If You Want to Control Which Cookies You Accept:

You can order your browser to accept all cookies or to alert you every time a cookie is offered. Then you can decide whether to accept one or not.

If you're using Internet Explorer 6.0:

  1. Choose Tools, then
  2. Internet Options.
  3. Click the Privacy tab
  4. Default setting is medium. Move the slider to determine which setting you prefer.
  5. You can also click on Advanced for specialized cookie treatment.

If you're using Internet Explorer 5.0:

  1. Choose Tools, then
  2. Internet Options.
  3. Click the Security tab,
  4. Click Internet, then Custom Level.
  5. Scroll down to Cookies and choose one of the two options.

If you're using Internet Explorer 4.0:

  1. Choose View, then
  2. Internet Options.
  3. Click the Advanced tab
  4. Scroll down to the yellow exclamation icon under Security and choose one of the three options to regulate your use of cookies.

If you're using Internet Explorer 3.0:

  1. Choose View, then
  2. Internet Options.
  3. Click the Advanced tab
  4. Click on the button that says Warn Before Accepting "Cookies."

If you're using Netscape Communicator 4.0:

On your Task Bar, click:

  1. Edit, then
  2. Preferences, then
  3. click on Advanced.
  4. Set your options in the box labeled "Cookies".

How to See Cookies You've Accepted:

If you're using Internet Explorer 6.0

On your task bar::

  1. Click Tools, then
  2. Internet Options.
  3. Under the tab General (the default tab) click Settings, then
  4. View Files.

If you're using Internet Explorer 5.0

On your task bar:

  1. Click Tools, then
  2. Internet Options.
  3. Under the tab General (the default tab) click Settings, then
  4. View Files.

If you're using Internet Explorer 4.0

On your task bar:

  1. Click View, then
  2. Internet Options.
  3. Under the tab General (the default tab) click Settings, then
  4. View Files.

If you're using Internet Explorer 3.0

On your Task Bar:

  1. Click View, then
  2. Options, then
  3. Advanced, then
  4. View Files.

If you're using Netscape Communicator 4.0:

Netscape bundles all cookies into one file on your hard drive. You'll need to find the file, which it calls Cookie.txt on Windows machines.

How to See the Code in a Cookie:

Just click on a cookie to open it. You'll see a short string of text and numbers. The numbers are your identification card, which can only be seen by the server that gave you the cookie.

E-Mail

You will have a new e-mail account issued to you which will be username@skoclass.org. Example: Joe Garcia's new e-mail address would be joegarcia@skoclass.org. You MUST use this e-mail account to communicate with your teacher. Teachers will not accept e-mail from, or send e-mail to, an outside address such as hotmail, yahoo, or AOL. Your teacher's e-mail address will always be something like teachername@skoclass.org. Example: jimsaffeels@skoclass.org.

Your skoclass.org email folder will show messages from all of your courses no matter which course you may be in.

You are free to give this address out to friends and family and use it as your main e-mail address, if you wish.

1115 Commercial Street NE • Salem, Oregon 97301 • 503.399.3205 • Office hours: 7:15 a.m. - 3:45 p.m.
Darren Hunter, SK Online Lead Teacher• Jason Weeks, Roberts HS Principal