Technical Support

In this section, you will find solutions to most technical difficulties.

I Registered, but I Can't Sign In

Courses cannot be accessed until:

  1. Your registration has been processed by SK Online staff,
  2. Any payment due has been received, AND
  3. The semester has begun.

Due to high volume, it may take up to a week to process your registration.

Some courses (including all math and pass/no pass courses) are offered through another company. There may be a few additional days between when you are able to sign in to SK Online and when you will be able to sign in a second time on the other company's web site.

After your tuition is received (or if your tuition is waived) you will receive an e-mail which tells you how to access your course. If the semester has not yet begun, this e-mail will not be delivered until after it begins. Please note that Hotmail and Yahoo accounts often mistake e-mail from us (which is from "skoclass.org") as junk mail. If your confirmation e-mails do not appear in your Inbox on the first day of class, please check your junk or bulk mail folder.

For detailed information, please review our Registration Process.

User Names and Passwords

Your user name to log in to SK Online courses is your first and last names and your 6-digit date of birth put together in one word, with no spaces and no capital letters.

Example:  If Joe Garcia's birthdate is February 16, 1994, his user name would be "joegarcia021694."

You created your password when you registered, and a reminder was mailed to the e-mail address you listed on your registration. For many students, this is a Yahoo, Hotmail, AOL, STARS, or Comcast e-mail address. Please note that Hotmail and Yahoo accounts often mistake e-mail from us (which is from "skoclass.org") as junk mail. If your confirmation e-mails do not appear in your Inbox on the first day of class, please check your junk or bulk mail folder.

Your password must be entered exactly as shown in the e-mail. In some cases, passwords have been changed to student ID numbers. If your password doesn't work, try using your student ID number as the password.

To Begin Your Course

Click on the Lessons button.

Sign in to Apex Learning Courses

Your user id and password for Apex Learning and/or STARS courses is the same as your user id and password for SK Online. In some cases, passwords have been changed to student ID numbers. If your password doesn't work, try using your student ID number as the password.

Apex Learning Troubleshooting

If you are using Internet Explorer 6.0 or later, it no longer comes with Java Virtual Machine, which is necessary to use Apex Learning. Download JavaVM here.

Rosetta Stone System Requirements

Rosetta Stone User Guide

Our foreign language courses have significant system requirements. If you are planning to take this course at a school, please check with your school's tech support person to make sure the course will operate on your school's computers.

  • Windows 2000, XP or Vista, Mac OS X 10.3.9 or later
  • 1 GHz or faster processor speed
  • 512 RAM
  • 600 MB free hard-drive space (per level)
  • 16-bit sound card
  • 800 x 600 display resolution (1024 x 768 recommended)
  • Speech Recognition feature requires a headset microphone (USB recommended)
  • High-speed internet connection
  • Browsers (minimum version): Internet Explorer 6, Netscape 9.0, Firefox 2.0, Safari 2.0.1 and higher. Rosetta Stone recommends Firefox for best results.
  • Shockwave plug-in installed on browser.  Rosetta Stone will not function without Shockwave.
  • Flash 9 and JRE 1.4.2 plug-ins installed on browser.  Rosetta Stone will not function without Flash 9 and Java Runtime Environment (JRE).

Tech Support from Rosetta Stone


If You Still Need Help

SK Online provides technical support to all SK Online students.  Our goal is to make sure you can get to your online course work and communicate with your online instructors.

If you're still having trouble, please contact us.

Technical Support Contact Information

  SK Online Apex Learning STARS Rosetta Stone
e-mail techsupport @skonline.org techsupport@apexlearning.com support@edoption.com RosettaStone.com
phone 503.399.3205 1.800.453.1454 1.866.243.7460. 1.800.784.0822

back | continue the Orientation

close this window to return to the SK Online home page.


Verify XHTML Verify CSS